Change of mind

We do not provide refunds for change of mind purchases. Your enjoyment of your Sophia Andrea garments is our priority. If you are not happy with your Sophia Andrea garments, our client service team will be happy to assist you

Incorrect size

We work with locally based skilled artisans to ensure your Sophia Andrea Signature Collectiongarments fit perfectly. If your garments do not fit properly, please contact our client service team

Faulty garments

All Sophia Andrea garments go through a rigorous multi-step quality control process both before the garments leave our manufacturer in Italy, and upon arrival in Australia before they are delivered to our clients.

If you feel you have received a faulty garment, please contact our client services team to discuss your options.

If garments are deemed to be faulty and not fit for purpose, we will provide a refund upon return of the garments.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on gift cards.