Early on we decided to produce our Signature Collection garments only on a "made to order" and "pre-order" basis.
Whilst this approach has some limitations (such as not being able to provide a wide variety of style, colour, size and fabric choices), it also has significant environmental and sustainability benefits and allows us to ensure the high quality and exclusivity of the brand is maintained. It reduces over-consumption and over-supply and ensures that each garment that is produced goes to someone's curated wardrobe instead of going to landfill.
The process takes approximately 10-12 weeks from when you place your order to receiving your garments.
THE MADE TO ORDER PROCESS
1. Order Received
Once your order is placed on our website, it is processed by Sophia Andrea Head Office and is received by our manufacturer in Milan, Italy.
The manufacturing process takes approximately 4-6 weeks. This includes ensuring we have the appropriate specifications and fabrics available to fulfil the order.
3. Shipping to Sophia Andrea Head Office
When your garment is ready, it is shipped from our manufacturers in Milan, Italy to our head office in Melbourne, Australia. Please note that due to pandemic-related supply chain impacts, delays can be encountered (we will always keep you informed of the status of your order and advise as early as possible of any potential or actual delays).
4. Quality Assurance
When received, your garments undergo a rigorous quality control and assessment process.
5. Post to Client
Once your garments have passed our quality assessment, they are carefully wrapped and packaged and sent directly to you via our trusted freight and courier partners.
We only sell our Signature Collection during our pre-order events.
Pre-order events are held seasonally (February and September annually) for a duration of 1-2 weeks. We are only able to offer a limited number of garments so stock is limited.
To ensure you don't miss out, please ensure you are registered for our pre-order events by subscribing to our mailing list. Those who register are provided priority access to purchase and a generous discount.