What is the return and refund policy?
Change of mind
Your enjoyment of your Sophia Andrea garments is our priority. If you are not happy with your Sophia Andrea garments, our client service team will be happy to assist you email@example.com.
We work with locally based skilled artisans to ensure your Sophia Andrea garments fit perfectly. If your garments do not fit properly, please contact our client service team firstname.lastname@example.org.
All Sophia Andrea garments go through a rigorous multi-step quality control process both before the garments leave our manufacturer in Italy, and upon arrival in Australia before they are delivered to our clients.
If you feel you have received a faulty garment, please contact our client services team to discuss your options email@example.com.
If garments are deemed to be faulty and not fit for purpose, we will provide a refund upon return of the garments.
What are the shipping options?
All of our garments are shipped directly from our manufacturers in Italy to our head office in Melbourne.
Domestic shipping within Australia
We use Australia Post and StarTrack to ship within Australia.
If you are a client outside of Australia, our shipping partners are selected on a case-by-case basis depending on delivery times and cost.
What are the international taxes, duties, etc. that I have to pay?
All international taxes and duties are included in Sophia Andrea pricing and shipping costs.
When will I receive my order?
Once you place your order, it takes approximately 10-12 weeks before you receive your garments. This is due to the time it takes to produce your garments, and also factors in shipping time due to reduced international cargo traffic becuase of the impact of the COVID-19 pandemic.
If you are looking for a fast fashion fix, then Sophia Andrea may not be for you. We are proud to promote our slow fashion approach to producing the highest quality, exclusive garments that are only made to order. This means that we can reduce our impact on the environment, deliver unique, lasting garments, and conduct rigorous quality control.
What do I do if I do not receive my order?
All of our orders are sent to our clients with tracking details, directly from our head office in Melbourne. If you do not receive your order as planned, please contact us immediately firstname.lastname@example.org.
How do I make changes to an order I’ve already placed?
All orders that are made on the website are sent directly to our manufacturer in Milan. Opportunities for changes after an order has been placed are limited. Our client services team will be delighted to assist you if you have questions before you place or order. If you need to enquire about making a change after you have placed an order, please contact our customer service team for assistance email@example.com.
Can I order a made-to-measure or custom made garment?
Unfortunately we cannot accept made to measure or custom orders at this time. We will be expanding our Signature Collection range to include new garments and colours during 2021.
If you have questions about our Made to Order process, you can read about our approach here.
Where are you located?
Our head office is located in Melbourne, Australia.
All of our Signature Collection garments are made in Milan, Italy.
How do I make sure I order the right size?
Please refer to our size chart and measurement guidelines. If you are not sure what size to order, our customer service team will be delighted to assist you.
How do I contact Sophia Andrea if my question is not answered here?
If you need to get in touch with us, you can use the contact us form or can also email us at firstname.lastname@example.org.